Thank you for shopping at Fimoko.xyz. We aim to provide our customers with high-quality products and services. However, we understand that sometimes purchases may not meet your expectations. This Return Policy is designed to outline your rights and responsibilities regarding returns, exchanges, and refunds for products purchased from Fimoko.xyz.

1. General Return Information

At Fimoko.xyz, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to offer a return or exchange, subject to the conditions outlined in this policy. Returns can be made within a specific period after receiving your item, and all returns must be in their original condition.

Please carefully review the following guidelines to understand how the return process works.

2. Return Period

Customers have 30 calendar days from the date of delivery to return items purchased from Fimoko.xyz. After this period, we will not be able to process returns or exchanges. Please ensure that you initiate the return process before this window closes.

3. Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, including tags, instructions, and any accessories.
  • Certain items are non-returnable, including but not limited to perishable goods, intimate products, gift cards, and personalized items. These items are excluded from our return policy.

If your product is damaged or defective upon arrival, please follow the instructions in the “Damaged or Defective Items” section below.

4. Return Process

To begin the return process, please follow these steps:

  • Step 1: Contact our customer support team at customer.support@fimoko.xyz within 30 days of receiving your item. Please provide the following details in your email:
    • Your order number
    • The reason for your return
    • Photos of the item (if it is damaged or defective)
  • Step 2: Once your return request is approved, you will receive instructions on how to return the item. We will provide you with a return authorization number and the return address. Please note that you are responsible for the return shipping costs unless the item is defective or incorrect.
  • Step 3: Pack the item securely in its original packaging, including all accessories, and send it back to the provided address using a trackable shipping method. You must return the item within 10 calendar days of receiving the return authorization.
  • Step 4: After we receive and inspect the returned item, we will process your refund or exchange. We will notify you by email when your return is processed.

5. Refunds

Once we receive your returned item and confirm that it meets the conditions for a return, we will issue a refund to your original payment method. Please note the following:

  • Refund Timeframe: Refunds may take up to 14 business days to be processed. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
  • Shipping Fees: The original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We may offer a replacement, exchange, or refund for items that arrive damaged or defective.

To initiate a return for a damaged or defective item:

  • Contact our customer support team immediately at customer.support@fimoko.xyz.
  • Provide detailed information and photos of the damage or defect.
  • We will guide you through the process and arrange for a return or replacement.

Please note that you will not be responsible for the return shipping costs if the item is damaged or defective.

7. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the item you wish to receive. You will be responsible for the shipping costs of both the return and the new order.

8. Non-Returnable Items

Some items are non-returnable due to health, hygiene, or other concerns. These include, but are not limited to:

  • Personalized items: Items that have been customized with your name, logo, or other personalized features.
  • Gift cards: Gift cards are not eligible for returns or refunds.
  • Perishable goods: Items such as food, flowers, or other perishable goods.
  • Intimate or sanitary products: Items like underwear, swimwear, and personal hygiene products are not eligible for returns due to hygiene reasons.

Please review the product details carefully before making your purchase to ensure that the item is eligible for return.

9. Restocking Fees

In certain cases, we may charge a restocking fee for returned items. This fee is typically applicable to large or bulky items. The restocking fee will be clearly communicated to you when you initiate the return process.

10. Return Shipping Costs

Unless the return is due to a defective or incorrect item, customers are responsible for the return shipping costs. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

11. International Returns

For customers outside the country, please note that international returns may be subject to additional shipping fees and customs duties. These charges are the responsibility of the customer, and we recommend checking with your local postal service for more details on the return process.

12. Late Returns

If you return an item after the 30-day return period, we may not be able to process your return. Items returned later than 30 days from the delivery date will not be refunded or exchanged.

13. Cancellations

If you wish to cancel an order before it has been shipped, please contact us immediately at customer.support@fimoko.xyz. If the order has already been processed and shipped, you will need to follow our standard return process.

14. Customer Support

If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team at:

  • Address: 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277, United States
    Phone: +17042484000
    Email: admin@fimoko.xyz

Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM (excluding holidays).

15. Changes to This Return Policy

Fimoko.xyz reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be reflected on this page, and the revised policy will be effective immediately upon posting. Please review this policy periodically to stay informed of any changes.

16. Final Thoughts

We strive to ensure that you are happy with your purchase and that your shopping experience with Fimoko.xyz is a positive one. If you need assistance or have any concerns, please feel free to reach out to our customer support team.

We appreciate your business and thank you for choosing Fimoko.xyz!